Job Description

Technical Support For eLearning And Live-Online Learning

The SEI helps advance software engineering principles and practices and serves as a national resource in software engineering, computer security, and process improvement. The SEI works closely with defense and government organizations, industry, and academia to continually improve software-intensive systems. Its core purpose is to help organizations improve software engineering capabilities and develop or acquire the right software, defect-free, within budget and on time, every time.

Primary technical support for both asynchronous eLearning and Live-Online learning sessions. Ensure that learners and instructors have the uninterrupted, high-quality digital environment they need to succeed.

LMS Administration

• System Administration: Build, configure, and deploy training content within the LMS as directed by the LMS Lead.
• Data Integrity: Manage student enrollments for live-online sessions and ensure all student records are accurately updated upon course completion.
• Reporting: Generate and distribute weekly reports regarding client training status and learner progress.
• Documentation: Maintain meticulous documentation of system settings, workflows, and standard operating procedures to ensure continuity.

Virtual Learning & Support

• Live-Online Moderation: Act as the technical moderator for virtual classroom sessions, supporting instructors to ensure smooth delivery of content.
• Technical Readiness: Audit and ensure all technical requirements (audio, video, connectivity) are optimized for online deliveries.
• Help-Desk Support: Serve as the first point of contact for troubleshooting technical issues related to SEI eLearning and SEI Live-Online Learning platforms.

Who you are:

• Domain Expertise: Proven experience in Educational Technology or a closely related field.
• LMS Proficiency: Hands-on experience managing Learning Management Systems (experience with Docebo is highly preferred).
• Virtual Tools: Strong technical command of video-conferencing platforms (specifically Zoom) and collaborative digital environments.
• Software Suite: Proficiency in Microsoft Office products and modern collaborative tools used for training content development.

Core Competencies

• Communication: Excellent verbal and written communication skills for interacting with both technical teams and non-technical learners.
• Time Management: A demonstrated ability to juggle multiple tasks, manage competing priorities, and meet deadlines in a fast-paced environment.
• Problem-Solving: A proactive approach to troubleshooting technical hurdles in real-time.

Location: Pittsburgh, PA

Job Function: Systems Administration and Support

Position Type: Staff – Regular

Full time/Part time: Full time

Pay Basis: Salary

More Information:

• Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.
• Click here to view a listing of employee benefits
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
• Statement of Assurance

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