Job Description

Sales Support Specialist

Our client is a growing manufacturer of innovative woodworking tools, power tool accessories, and home improvement products sold through major retail and e-commerce channels across North America. Their products help DIY enthusiasts, contractors, woodworkers, cabinet makers, and builders complete projects more accurately and efficiently. With 10-20 new product launches each year and continued double-digit growth, they are looking for an ambitious sales professional who wants to build a long-term career with a dynamic and entrepreneurial organization. If you're a motivated relationship-builder who enjoys working with customers, learning products, and driving growth, this is an excellent opportunity to gain exposure to major retail and big box accounts while developing your sales career.

As a Sales Support Specialist, you will play a critical role in supporting the Sales, Marketing, and Ecommerce teams by ensuring customer information, product data, and sales materials are accurate, organized, and up to date. This is a highly collaborative position that combines administrative coordination, customer support, and ecommerce operations. Key responsibilities include:

• Preparing sales presentations, customer-facing materials, and product sales sheets
• Maintaining and updating customer portals with product information and marketing assets
• Managing data entry and ensuring accuracy across internal systems and customer platforms
• Supporting the sales team with pricing information, price list updates, and account documentation
• Following up with customers regarding requests, updates, and product information
• Assisting with ecommerce activities, including product content uploads and portal maintenance
• Collaborating with Marketing on promotional materials and product-related assets
• Providing day-to-day operational support to help improve sales team efficiency and customer experience
• Coordinating across multiple departments to ensure timely and accurate information flow

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The successful applicant will have:

• Previous experience in Sales Support, Customer Service, Account Coordination, or Sales Operations
• Ecommerce support experience, including managing product information and customer portals
• Experience supporting consumer products, retail, hardware, home improvement, or related industries
• Familiarity with large retailer portals and product data management is a plus
• Strong administrative and organizational skills with exceptional attention to detail
• Experience creating presentations, maintaining spreadsheets, and managing customer documentation
• Ability to prioritize multiple projects and meet deadlines in a collaborative environment
• Strong communication skills and a customer-focused mindset
• Proficiency with Microsoft Office and business systems used for sales and customer management

What's on offer:

• Join a company that has tripled in growth over the last several years.
• Innovative product portfolio with frequent new product launches.
• Opportunity to work directly with company leadership.
• Exposure to major retail and e-commerce channels.
• Collaborative, agile environment where individual contributions make a visible impact.
• Career development opportunities within a growing organization.

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